Before confirmation
An enquiry or draft proposal can be changed or declined without cancelling a booking because no booking exists until payment and written confirmation. Availability and price may change while a proposal remains unconfirmed.
Standard refund schedule
| Written cancellation received | Refund |
|---|---|
| 36 days or more before arrival | 80% of money received for the cancelled services |
| 21–35 days before arrival | 50% of money received for the cancelled services |
| 0–20 days before arrival | 20% of money received for the cancelled services |
“Arrival” means the arrival date shown on your accepted itinerary or invoice. Bank-transfer, intermediary-bank, card-processing and currency-conversion fees are not refunded. The refund percentage is applied to the money Pinnacle received, after those excluded transaction fees.
How to cancel
Send written notice to info@pinnacletanzania.com and include the lead traveller’s name and booking or enquiry reference. We will acknowledge the effective cancellation date and provide the calculation in writing. A message sent to a guide or supplier is not a substitute for written notice to Pinnacle.
If you change the trip
Date, route, traveller-name, room, flight or service changes are subject to availability. Any new rate, supplier charge or non-refundable commitment must be explained before the change is confirmed. A major change can amount to cancellation and rebooking; we will tell you when that applies.
Named third-party services
A flight, ticket, permit, room or other named third-party service may carry a stricter non-refundable condition. That special condition applies only to the affected component and only when it was clearly disclosed in writing and accepted before payment.
If a supplier or Pinnacle changes a service
We will notify you, explain the material difference and present the reasonable alternatives available. The remedy depends on the affected service, amounts recoverable from the supplier, the accepted terms and applicable law. Minor operational changes that preserve the purpose of the journey may be necessary.
Refund timing and method
Approved refunds are returned through an agreed traceable method after the recoverable amount has been established. Bank, card, currency-conversion and supplier processing times may affect when funds arrive. We will provide a written refund record.
Travel insurance
Cancellation cover can be as important as medical and evacuation cover. Purchase suitable insurance promptly after confirming, check covered reasons and limits, and keep invoices and cancellation records needed for a claim.
