Verify before paying
- Check that the invoice identifies the travellers, dates, services, currency, deposit, balance date and cancellation terms.
- Check that the bank account beneficiary or account holder is exactly Pinnacle Tanzania Operators Limited.
- Confirm any unexpected bank-detail change by calling +255 764 477 243 using the number published on this website.
- Never pay a guide’s, driver’s, employee’s or other individual’s personal account.
- Keep the transfer confirmation and request a Pinnacle receipt.
Currencies and charges
The invoice states the currency Pinnacle must receive. Your bank or payment provider may apply transfer, intermediary, card or currency-conversion charges. Unless the invoice says otherwise, arrange payment so the invoiced net amount is received. Website currency conversions are planning estimates and are not the settlement rate.
What we never request through the enquiry form
Do not enter card numbers, online-banking credentials, one-time passwords, passport scans or full bank details into the public planning form. Pinnacle will never ask you to reveal a password or one-time security code.
If something looks wrong
Stop the payment and contact Pinnacle through the published telephone number and email. A message claiming that the beneficiary has changed from Pinnacle Tanzania Operators Limited should be treated as suspicious until independently verified. If funds have already been sent to suspicious details, contact your bank immediately and preserve the invoice, messages and transaction records.
